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The Western Fair Association is an Agricultural Society that,
through its people and activities, excels in creating unique
experiences that fulfill the evolving entertainment and educational
interests of our customers.
This orientation manual has been prepared as a reference
for VOLUNTEERS of the Western Fair Association. The following
policies and procedures have been provided for your information.
It is the responsibility of each VOLUNTEER to learn the policies
and procedures. The reputation of the Western Fair Association
is earned by knowledgeable, courteous VOLUNTEERS, like you,
who provide outstanding service to our patrons.
Our success in providing excellent service is dependent on
teamwork.
The Western Fair Association hopes that your VOLUNTEER experience
will be meaningful and enjoyable.
REMEMBER that the most important part of your job is to ensure
that every patron is treated as a guest in a friendly, helpful,
professional and courteous manner.
Unfortunately, with today’s society being as it is and
children being so vulnerable, The Western Fair Association
has been advised to adopt a new policy. All VOLUNTEERS working
directly with children will be asked to complete a form to
allow the VOLUNTEER Coordinator to conduct a Police Background
Check. Any information obtained will be kept in the strictest
confidence. The Western Fair Association and your VOLUNTEER
Coordinator greatly appreciate your cooperation in this matter.
As representatives of the Western Fair, you are responsible
for presenting a good image to our patrons and to the community.
VOLUNTEERS shall dress appropriately for the conditions and
performance of their duties. The show will go on rain or shine.
Be prepared for all weather conditions.
Please report to VOLUNTEER Headquarters at least 20 minutes
before starting your shift. This will give ample time to sign
in, receive final instructions and proceed to your area of
work. In the event you are unable to work a shift, call your
VOLUNTEER Coordinator immediately. Do not arrange a replacement.
VOLUNTEER headquarters is open to VOLUNTEERS only. This area
is to be used for check-in, breaks and relaxation. Coffee,
pop and juices will be provided at no cost for VOLUNTEERS.
Promotional items from vendors at any show are not to be accepted
or solicited by any Western Fair VOLUNTEER or staff member.
St. John’s Ambulance provides First Aid. Make sure you
know where the booth is located at each event.
Report any safety concerns to your VOLUNTEER Coordinator at
VOLUNTEER Headquarters immediately.
Children separated from their parents are reunited at the
Lost Children’s Center. Make sure you know where the
booth is located at each event.
You will be provided with a parking and admission pass for
the day(s) you will be working. Although every effort is made
to ensure parking is available, the lots fill up fast, so
make sure you leave yourself enough time to find a spot.
Disabled parking is available for patrons with a valid handicap
hanger/permit. Spaces have been allocated. Western Fair will
make every effort to make the disabled patron’s visit
pleasurable and effortless.
Any personal information the Western Fair collects about you
will remain the property of the Western Fair. We will NOT
give out your personal information to any person or persons
without your written authorization. It is your responsibility
to notify your VOLUNTEER Coordinator if any of your information
has changed (eg, address, phone, e-mail, etc.).
The following offences can lead to your VOLUNTEER privileges
being terminated by the Western Fair Association:
· Unreported absence
· Excessive tardiness
· Use of alcohol or drugs while on duty
· Smoking while on duty.
· Reporting to your shift under the influence of alcohol/drugs
· Insubordination
· Failure to comply with management
· Fighting/improper conduct
· Destruction of Western Fair Association property
and/or equipment
· Theft
· Harassment
Be enthusiastic in providing the patron with what they want
and giving a little more. The patron is not dependent on us;
we are dependent on the patron. The patron is the most important
person at the Western Fair Association. Patrons are not an
interruption of our work; they are the purpose of it. We are
not doing them a favour by helping them; they are doing us
a favour by giving us the opportunity to do so. It is important
that you work well with your fellow VOLUNTEERS; that means
being a good team player. If you motivate yourself, you will
motivate those around you. Be kind, friendly, understanding
and be very patient. A smile is a must. When you give a smile,
you get a smile.
“Creating unique experiences that build positive memories”
VOLUNTEER Coordinator Beth Sayler
Community Service Telephone: 438-7203 ext 381
Fax: 679-3124
Association Marketing Dave Taylor
Manager Telephone: 438-7203 EX 306
Fax: 679-3124
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